Terms and Conditions
The Word on Your Street website
The stories
All the stories on The Word on Your Street website are true testimonials from real people with real experience. The stories have all been reviewed and edited for the site. Some stories feature people's real names and photographs, and in other cases we have been given permission to present their experience but have used fictitious names and actors for the photographs.
Submitting your story
If you feel that the site has been really useful to you, we'd like you to send us your First Time Buying experience. By submitting your story to The Word on Your Street website you are agreeing to the Terms and Conditions and Privacy Policy of The Word on Your Street website.
The Word on Your Street may contact you about your story
When you submit your story we will review it and contact you via your submitted email address to inform you of the next steps. We'll need to ask for a few more details about you and your experience.
Your data
Your name and email address will be used to contact you and will be retained in our The Word on Your Street database for the length of time your story is featured on this site. If your story is featured on The Word on Your Street website then other personal information that you gave in the Add Your Story submission form will be used as your profile. This will be validated when you are contacted again about using your story on The Word on Your Street website.
Saying Yes I would like to be contacted by Abbey
If you have ticked the box to agree to be contacted by Abbey regarding First Time Mortgage buying information, you will be contacted by email only regarding any Abbey First Time Mortgage buying products.
For further details on Abbey Data Protection policy, please go to our Privacy Policy.
Abbey
Company registration details
Abbey National plc. Registered Office: Abbey National House, 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.abbey.com Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority. FSA registration number 106054. Abbey and the flame logo are registered trademarks.
You can check our authorisations with the Financial Services Authority at http://www.fsa.gov.uk/register/ or by calling them on 0845 606 1234.
Abbey National plc is a member of the Financial Ombudsman Service, contact details: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800.
Jurisdiction for use
This website is intended for use only by those who can access it from within the UK - other than for the purpose of accessing USA Patriot Act certifications. Products advertised on these pages are only intended for sale to UK residents and mortgages are only available on properties in the UK.
Governing law
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.
USA Patriot Act
The USA PATRIOT Act 2001 (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism) was passed in October 2001. It includes a number of provisions intended to combat money laundering and the financing of terrorism. U.S. Financial institutions are required by the USA PATRIOT Act to obtain certain information about foreign banks that maintain relationships with them. Please follow the link to access the Abbey global USA PATRIOT Act Certificate.
Contacts
If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved please email us at customer.services@abbey.com or call us on 0845 600 4388.
If you have questions on a particular product or service please use the contact details shown for that product or service.
Changes
We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.
